Designing Org Culture
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2021

Fall

Dates
Sept 21 – Dec 2, 2021
Meets
Tuesdays & Thursdays, 3:15–4:45pm PT, Stanford d.school · 3 units
Teaching team
Kursat Ozenc, Ida Benedetto, Anand Upender, Gabi Gavrila (TA)
A culture undesigned is a culture at the whim of the individuals who move through it.
The class motto

Taught as DESINST 221 — the offering behind designorgculture.netlify.app. Framed around Ann Swidler's argument that people reach into culture as a toolkit during unsettled times: COVID, racial injustice, inequality. Three design projects built up from a team's own identity and ritual, through a culture repertoire of policy, habit, ritual and story provocations, to a culture program with a partner org. Ran an Outside-In Speaker Series across the quarter.

Arc

  1. 01

    Module 1: Fundamentals of Culture Design

    DP1 · Crafting your team culture

    Human-centered culture design, then core values, purpose and symbols — students design their own team identity and ritual.

  2. 02

    Module 2: Forms & Principles of Organizational Culture

    DP2 · Designing a culture repertoire

    Culture as a system, as behaviors, as practices, and as stories — each paired with a principle (performance, creativity, human flourishing, DEI) and a provocation to design: a policy, a habit, a ritual, a story.

  3. 03

    Module 3: Participatory Culture Design

    DP3 · Culture program for a partner org

    Participatory design research, insight crafting and journey mapping, two rounds of experience prototyping with the partner, then a final critique.

Partners

Boba Guys

Carry founding values from headquarters down to frontline store teams while the retail footprint grew, against shift turnover and burnout.

Mesa

Establish an intentional asynchronous culture in a remote-first, distributed team — clarifying cross-functional norms without adding meetings.

Guest speakers

Robbie TilleardOutside-In Speaker Series IApplied behavioral scientist — UK Behavioural Insights Team, Humu, FluidlyJohn Paul StephensOutside-In Speaker Series IIAssociate Professor of Organizational Behavior, Case Western Reserve UniversityMonica C. WorlineHuman flourishing, wellbeing, and positive organizational scholarshipFaculty member, Center for Positive Organizations, University of Michigan Ross School of BusinessIris BohnetShaping norms — culture as stories, and DEIAlbert Pratt Professor of Business and Government, and co-director of the Women and Public Policy Program, Harvard Kennedy School

Forces in play

ValuesNormsPracticesStories